We're Here To Help!

All sellers postage, package and handling charges are standard throughout our site and are calculated based on Australia Post's current parcel fee schedule.

Sadly Australia Post may not be as cheap or free as overseas postage costs, but the products you are purchasing are most certainly of better quality and guaranteed to arrive quicker!

Whilst we are primarily a site for Aussie buyers and Sellers, many of our sellers do sell internationally. Please contact them if you are unsure prior to placing your order.

Products in our store are sourced primarily from talented crafters in Australia.

Some store owners may source their finished items (eg: personalised) from the United States or Europe. Cheap overseas items are discouraged and removed if found.  We showcase established sellers with good reputations that meet our expectations and scrutiny. 

Because we showcase many sellers stores, if you have ordered several items from various sellers in our Attic they will arrive separately.

Products in the Attic are sourced from a variety of sellers. Please be aware that because of this they may not arrive packaged together, dependent on the items you've selected. 

If you have ordered from separate store owners then they will arrive in individual parcels.

Please contact the store owner you purchased your item from. All sellers can be contacted via a contact seller button within their store.

If your seller has provided a tracking number then simply enter that number via our, track your parcel link, to view your parcels delivery status.

Please Note: Please read each sellers own Store Refund Policy.

Most items are happily refunded that are received in damaged condition or if the item received is not as requested. 
Sellers DO NOT refund simply because you have changed your mind.  
Downloaded printable items are also not refundable.

The Frantic Attic is simply a marketplace for many sellers.

If you have an issue with your purchase please navigate to the sellers store you purchased from and deal with the seller direct. There is a contact seller link in each sellers store.

If you do not receive a satisfactory response then please contact us so we can take action with the store seller.

We go to great lengths to ensure our sellers are reputable and manually approve each sellers application. We do our best but we may not always get it right, however we will do our best to make it right!

Please check the return policy found in the sellers store you purchased your items from.

We encourage all store owners to offer prompt refunds or exchanges.

Simply choose our Coinbase option and pay with your chosen crypto currency.

Absolutely! 

Nope, No, Nah! 

Frantic Attic does not see nor have your credit details at all. Your details are encrypted at checkout via shopify. We are not going to be holidaying in the Bahamas compliments of your card details any time soon!

We don't offer Paypal due to it's high transaction fees. In order to offer Free Shops to our customers we needed to assess our costs and Paypal was not viable for many reasons.

Great Question!

 Aussies are hurting. Businesses closed, jobs lost and more. Many people relying on Markets to sell their crafted products are unable to earn a living or extra cash to survive and most do not qualify for Government assistance.
Many do not have the spare funds to open their own store and pay the monthly hosting costs etc.

We've been involved in the Market circuit for most of our lives as well as running our online store and can empathise with the constant lockdowns and closures.
We were looking at restructuring our store anyway as we were selling, along with our own creations, thousands of Ali Express products, and well, China just wasn't playing nice with us Aussies and we wanted to break those ties. 

 So we thought hard about how to restructure in a way that would assist others as well, and The Frantic Attic Marketplace was created in our imaginations. 

We believe Hope is what's needed for many fellow Aussies and so we're 

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