Help Center

Excluding products purchased from external links, hand crafted items and selected products, Shipping for items within our store is a Flat $7 and FREE on all orders $25. 

We deliver to most countries worldwide. If your country comes up in our list at checkout, then you're right to go!

Shipping remains the same. $5.00 Flat and FREE over $25.

In most instances your items should be delivered within 2 - 4 weeks.

 Items are most usually delayed during customs process, however we have found that most of our customers receive their orders, on average, in around 11 -21 days and some even quicker depending on location. If after 28 days you have not received your order, then please contact us.

Products in our store are sourced primarily from Australia, United States and Asia.  We utilise established suppliers with good reputations that meet our expectations and scrutiny. 

Because we utilise several suppliers, if you have ordered several items from our Attic they may arrive separately within days of each other.

Products in the Attic are sourced from a variety of suppliers. Please be aware that because of this they may not arrive packaged together, dependant on the items you've selected. They may arrive in individual packets delivered within days of each other. 

As we offer tracking we can usually determine where your parcel is. However on the odd occasion it can disappear from the radar, so to speak!

Please Note: Please read our Refund Policy.

We happily refund items that are received in damaged condition or if the item received is not as requested. Lost shipments are replaced or refunded dependent on your preference. As we utilise a tracking service lost parcels are not a common issue.
We DO NOT refund simply because you have changed your mind. We offer sizing charts on site with information relating to correct size ordering that we encourage you to read, along with a detailed product description.. 
Downloaded printable items are not refundable.

Please take a moment to read our refund policy  which covers all actions required for a refund or exchange..

As soon as your item is returned (if applicable) and assessed, you will receive an email of confirmation. Funds are refunded within 24 hours of approval back to account used to purchase.

We accept Visa, Mastercard, American Express, Google Pay, Apple Pay, Bitcoin, Bitcoin Cash, Ethereum and Litecoin.

Simply choose our Coinbase option and pay with your chosen crypto currency.

Absolutely! 

Nope, No, Nah! 

Frantic Attic does not see nor have your credit details at all. Your details are encrypted at checkout via shopify. We are not going to be holidaying in the Bahamas compliments of your card details.

We don't offer Paypal due to it's high transaction fees. In order to offer Free Shipping to our customers we needed to assess our costs and Paypal was not viable for many reasons.

From time to time we offer FREE items, where all you need to pay is $5.00 postage. These offers can be found on our site in our menu when valid. They are usually limited time or quantity offers so you have to be quick.

Short answer is yes.

Free Items are limited to one per customer. You can add 100 of them to your cart but you will still receive only one. 

We reward our customers with Freebies on a regular basis. If you have signed up for our newsletter then you will be one of the first to be notified ensuring you never miss out.

Our Attic is jam packed full of quirky products and information. Our aim is to make it a one stop place to hang around, do a bit of shopping, have a read, learn something new and simply explore.

Each one of us bring something of ourselves to the Attic and so we have a diverse range of products and add to our Attic on an almost daily basis. Addicted perhaps lol...

One of the many talented members of our family writes for 123 Greetings, so they are our cards. We are in the process of creating physical versions for sale in our  store and links are made available as they are designed.